Let’s see how we can apply them here.Altogether, here’s what it looks like: “Good morning/Good afternoon. Think back to the 5 goals of the answer script. Whether it be a receptionist who answers or another employee, they should smile while talking! Keep It Short and Simple This further improves your tone of voice.So, make sure “smiling” is included in your answer script. Physiologically, smiling raises the soft palate at the back of your mouth and makes the sound waves more fluid. That’s no surprise when you remember that smiling has been proven to lower your heart rate and reduce your stress response. If you don’t have the right tone, the words won’t have the impact you need them to.So, how do you get the tone right? One of the best ways is to smile.The "smile and dial" technique is so common it’s almost a cliche in telecommunications at this point, but there’s a reason why it endures.When you smile, it actually changes the tone of your voice and makes it sound more friendly and warm. It’s not just the words in your script that count.Studies have shown that 84% of your message over the phone is your tone of voice. So, how do you accomplish these 5 things in a short phone call? Let’s dive in. If your answering script can achieve this, your calls will give the perfect first impression and provide great call answering customer service. Show them that you value their call and their input.Your answer script only has to do a few things. What Your Telephone Answer Script Should Accomplish
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